Here are Underhill Academy's:
GDPR note, and
that explain how your information is stored and used.
Suite 5, 5th Floor, City Reach
5 Greenwich View Place
London E14 9NN
underhill [dot] sff [dot] academy [at] gmail [dot] com
Company registration 14521524
Use of Site
By accepting these terms, you agree to pay the full fee for the Course/Product that you have enrolled in. You agree to pay the full amount of the Course fees even if you do not complete the Course. If the participant is under 18, the parent/guardian is responsible for the payment of the Course Fees. The approximate duration of the Course and the duration of access is stated on the course information page; you agree that you have read and understand your access periods. You are aware that this is not accredited/certified training.
Refunds, Chargebacks and Cancellations
Underhill Academy Ltd complies with UK Consumer Law in regard to refunds. We are not required to provide a refund if you change your mind about the course that you chose to enrol on. When purchasing access to a course, all customers waive these cancellation rights via a verification box (a tickbox) that acknowledges that the customer has waived their consumer rights to a refund for digital content. However, while course fees are non-refundable, students may have extenuating circumstances* that started/occurred since enrolment on a timed course (that is, a course that is scheduled to last a certain number of weeks and not a stand-alone pre-recorded course without a live element) that prevented them from undertaking their course.
3.1: Self-Study Online Courses
Stand-alone Pre-recorded Courses with no live element: Where evidence can be successfully provided to support the student’s claim of faulty digital content (by email to underhill [dot] sff [dot] academy [at] gmail [dot]com), Underhill Academy Ltd has one opportunity to replace the digital content before a student can claim a refund. A student can choose whether to have the content repaired (and access to it offered to the student) or to have a partial refund. A student may be entitled to a partial refund in the following circumstances if replacement has been unsuccessful, is impossible, or would take an unreasonably long time; or if the cost of replacement is above the value of the original digital content. If a student does not want a refund and still wants access to the course, they have the right to request that Underhill Academy Ltd makes further attempts at repair/replacement.
Timed Courses (which can contain a number of pre-recorded courses but are also scheduled and contain a live element): Where evidence can be successfully provided to support the student’s extenuating circumstances* (by email to underhill [dot] sff [dot] academy [at] gmail [dot] com), course fees for timed courses (those courses scheduled to last a certain number of weeks and not stand-alone, pre-recorded courses with no live element) may be refunded or partially refunded as per the following:
● 100% within 7 days of enrolment if less than 10% of the course has been accessed/consumed.
● 50% within 14 days of enrolment if less than 10% of the course has been accessed/consumed.
● 25% within 30 days of enrolment if less than 10% of the course has been accessed/consumed.
● Refunds are not issued after 30 days of enrolment.
● Refunds are not issued if more than 10% of the course has been accessed/consumed.
3.2: Membership Academy
No refunds are given on membership subscriptions as you pay for access to the content, not consumption of the content; and you are free to cancel your membership access at any time as per these instructions.
A separate Services Agreement is provided in advance of any of our one-on-one editing or consultation services. The Services Agreement contains the Terms regarding refunds and project cancellations.
3.4: Chargebacks and Disputes
*Examples of extenuating circumstances which MIGHT be considered valid:
● Your own health problems, including major accident or injury, acute ailments, hospitalisation (including for operations), or those affecting a significant period of study. (Medical certificate required)
● Personal or psychological problems for which you are receiving counselling, or have been referred to a counsellor or similarly qualified practitioner. (Referral/treatment evidence required)
● Clinical depression or other significant mental health issue. (Medical certificate required)
● Pregnancy-related conditions and childbirth (including a partner in labour). (Medical certificate required)
● Bereavement causing significant impact. (Medical or counselling certificate required)
● Separation or divorce of yourself or your parents. (Legal documentation required)
● Recent burglary, theft, or serious car accident. (Police report required)
● Jury service which cannot be deferred. (Notice of jury service required)
● A significant change to your financial circumstances such as being made redundant from employment, gone into administration or filed for bankruptcy (evidence required)
Geographic Location & Applicable Law
Trademark and Copyright
Underhill Academy Ltd, and certain other brands, trademarks, and service marks are marks of Underhill Academy Ltd and its affiliates. The Materials on this Site are copyrighted, and any unauthorized use of any Materials on this Site may violate copyright, trademark, and other laws. The content of the books, online Course Materials, including copyright and all other such intellectual property rights contained therein, remain the property of Underhill Academy Ltd. You may not reproduce any part of the online Course Materials without the prior written consent of Underhill Academy Ltd.
Affiliations & Hyperlinks
Links to external websites are provided solely as a convenience to you. Underhill Academy Ltd has not reviewed all of these external websites and does not control nor is responsible for any of these sites or their content. If you decide to access any of the external websites linked to this Site, you do so entirely at your own risk.
The Materials provided at this site are provided “as is” without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Underhill Academy Ltd further does not warrant the accuracy and completeness of the Materials at this Site. Underhill Academy Ltd may make changes to the Materials at this Site, or to the services and prices described in them, at any time without notice. The Materials at this Site may be out of date, and Underhill Academy Ltd makes no commitment to update the Materials at this Site. Underhill Academy Ltd also does not guarantee that any customer completing a course will be published by any traditional or small press publishing house, or with a hybrid or other type of publishing platform. Underhill Academy Ltd also does not guarantee that any student customer completing an Underhill Academy Ltd course will subsequently earn a higher mark on any assessments on any classes delivered via traditional education means (from primary school to college to all levels of university study).
Limitation of Liability
In no event will Underhill Academy Ltd, its suppliers, or other third parties mentioned at this Site be liable for any damages whatsoever arising out of the use, inability to use, or the results of the use of this Site, any websites liked to this Site, or the Materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. If your use of the Materials or information from this Site results in the need for servicing, repair, or correction of equipment or data, you assume all costs thereof.
Effective Date and Updates
The Terms are effective as of 1st January 2023 and are subject to change without notice by Underhill Academy Ltd at any time. Please check for changes regularly. Your use of this Site after such changes constitutes your agreement to such changes.
Underhill Academy Ltd respects your privacy. We do not collect personally identifiable information about you unless you voluntarily provide it, such as when you provide email contact information to subscribe to the Underhill Academy Ltd email list newsletter, send feedback to Underhill Academy Ltd, register for one of Underhill Academy Ltd’s courses, or respond to a survey.
If you voluntarily provide your email address or other contact information, we might also use it to inform you of changes to Underhill Academy Ltd to survey you about your use or opinion of Underhill Academy Ltd or to ask for your support. You can unsubscribe at any time via a link at the bottom of emails from us. At your request, we will also remove your contact information from our files entirely.
We do not make your contact information or any other personally identifiable information available to anyone outside Underhill Academy Ltd or its service providers (who use the information only for authorized Underhill Academy Ltd purposes) unless we are legally required to do so.
In addition to the above, we collect certain anonymous (non-personally identifiable) information to help us improve the Underhill Academy Ltd Sites and to evaluate the access and use of Underhill Academy Ltd materials and the impact of Underhill Academy Ltd on the worldwide educational community.
We collect information you provide about your use of and satisfaction with Underhill Academy Ltd, through emails you send us, through the Underhill Academy Ltd feedback forms, and through Underhill Academy Ltd surveys, whether or not you voluntarily include your contact information.
We may use web analysis tools that are built into the Underhill Academy Ltd Sites to measure and collect anonymous session information.
When we report information about Underhill Academy Ltd access, use, and impact, we report aggregate, non-personally identifiable data. Occasionally, we report quoted feedback from users.
We do not attribute feedback to specific individuals unless we obtain permission to use that person’s name along with the feedback.
What are cookies?
Cookies are small pieces of data stored in text files that are saved on your computer or other devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”).
Session cookies are temporary cookies that are used during the course of your visit to the Website, and they expire when you close the web browser.
Persistent cookies are used to remember your preferences within our Website and remain on your desktop or mobile device even after you close your browser or restart your computer. They ensure a consistent and efficient experience for you while visiting the Website and Services.
Cookies may be set by the Website (“first-party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the Website (“third party cookies”). These third parties can recognize you when you visit our website and also when you visit certain other websites.
What type of cookies do we use?
- Necessary cookies
Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our Website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content.
- Functionality cookies
Functionality cookies let us operate the Website and Services in accordance with the choices you make. For example, we will recognize your username and remember how you customized the Website and Services during future visits.
What are your cookie options?
If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. Visit internetcookies.com to learn more about how to do this.
Changes and amendments
We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes.
Acceptance of this policy