The important official stuff

Here are Underhill Academy's:

  • Terms of Use (aka T&Cs) that explain our return/refund policy


  • Privacy Policy,

  • GDPR note, and

  • Cookie Policy

    that explain how your information is stored and used.

Terms of Use (T&Cs)

Underhill Academy

Suite 5, 5th Floor, City Reach

5 Greenwich View Place

London E14 9NN

underhill [dot] sff [dot] academy [at] gmail [dot] com

Company registration 14521524

This page's contents, Privacy Policy link, and Cookie Policy link were updated 28 May 2023.

Terms of Use – Underhill Academy

These Terms of Use and Privacy Policy apply to:  

Underhill Academy Ltd maintains this website and all courses, books, and products hosted herein (the “Site”) for the use of its customers, vendors, students, and other Site users (“Users”) upon agreement to the following terms. Please read the terms carefully before using the Site. Use of this website and checking the “agree to terms” box upon your enrolment indicates your acceptance of these “Terms of Use” and forms a binding agreement between you and Underhill Academy Ltd. If you do not agree to these terms, do not use this Site.  

  1. Use of Site

Underhill Academy Ltd provides various materials, information, quizzes, tests, questions, articles, news and other information on this and related sites and in courses offered through this site (the “Materials”). Underhill Academy Ltd authorizes each User access to one copy of the Materials (or to view and download one copy of downloadable materials such as booklets or other pdfs). Materials may be downloaded and a maximum of one copy of the Materials may be printed provided that Users make no modifications to the Materials and that all copyright and other proprietary notices contained in the original Materials are retained on any and all copies of the Materials. Users may not modify the Materials at this Site in any way or reproduce, share, or distribute them. Users will keep all Materials confidential, and will not sell, auction, loan, rent, give away, describe, summarize, or otherwise reveal the Materials or their contents, to any other person or entity. Any breach of these Terms of Use automatically terminates your authorized use of the Site.  

  1. Enrolment

By accepting these terms, you agree to pay the full fee for the Course/Product that you have enrolled in. You agree to pay the full amount of the Course fees even if you do not complete the Course. If the participant is under 18, the parent/guardian is responsible for the payment of the Course Fees. The approximate duration of the Course and the duration of access is stated on the course information page; you agree that you have read and understand your access periods. You are aware that this is not accredited/certified training.  

  1. Refunds, Chargebacks and Cancellations

Underhill Academy Ltd complies with UK Consumer Law in regard to refunds. We are not required to provide a refund if you change your mind about the course that you chose to enrol on. When purchasing access to a course, all customers waive these cancellation rights via a verification box (a tickbox) that acknowledges that the customer has waived their consumer rights to a refund for digital content.   However, while course fees are non-refundable, students may have extenuating circumstances* that started/occurred since enrolment on a timed course (that is, a course that is scheduled to last a certain number of weeks and not a stand-alone pre-recorded course without a live element) that prevented them from undertaking their course.    

3.1: Self-Study Online Courses

Stand-alone Pre-recorded Courses with no live element: Where evidence can be successfully provided to support the student’s claim of faulty digital content (by email to underhill [dot] sff [dot] academy [at] gmail [dot]com), Underhill Academy Ltd has one opportunity to replace the digital content before a student can claim a refund. A student can choose whether to have the content repaired (and access to it offered to the student) or to have a partial refund. A student may be entitled to a partial refund in the following circumstances if replacement has been unsuccessful, is impossible, or would take an unreasonably long time; or if the cost of replacement is above the value of the original digital content. If a student does not want a refund and still wants access to the course, they have the right to request that Underhill Academy Ltd makes further attempts at repair/replacement.  

Timed Courses (which can contain a number of pre-recorded courses but are also scheduled and contain a live element): Where evidence can be successfully provided to support the student’s extenuating circumstances* (by email to underhill [dot] sff [dot] academy [at] gmail [dot] com), course fees for timed courses (those courses scheduled to last a certain number of weeks and not stand-alone, pre-recorded courses with no live element) may be refunded or partially refunded as per the following:  

●   100% within 7 days of enrolment if less than 10% of the course has been accessed/consumed.

●   50% within 14 days of enrolment if less than 10% of the course has been accessed/consumed.

●   25% within 30 days of enrolment if less than 10% of the course has been accessed/consumed.

●   Refunds are not issued after 30 days of enrolment.

●   Refunds are not issued if more than 10% of the course has been accessed/consumed.  

3.2: Membership Academy

No refunds are given on membership subscriptions as you pay for access to the content, not consumption of the content; and you are free to cancel your membership access at any time as per these instructions.  

3.3: Services

A separate Services Agreement is provided in advance of any of our one-on-one editing or consultation services. The Services Agreement contains the Terms regarding refunds and project cancellations.  

3.4: Chargebacks and Disputes

Any chargebacks and dispute fees made through PayPal, Stripe, bank, or other means will be appealed against you as per the Terms of Use that you agree to herein, along with a screenshot of your agreement to these upon your digital enrolment.  

*Examples of extenuating circumstances which MIGHT be considered valid:  

●   Your own health problems, including major accident or injury, acute ailments, hospitalisation (including for operations), or those affecting a significant period of study. (Medical certificate required)

●   Personal or psychological problems for which you are receiving counselling, or have been referred to a counsellor or similarly qualified practitioner. (Referral/treatment evidence required)

●   Clinical depression or other significant mental health issue. (Medical certificate required)

●   Pregnancy-related conditions and childbirth (including a partner in labour). (Medical certificate required)

●   Bereavement causing significant impact. (Medical or counselling certificate required)

●   Separation or divorce of yourself or your parents. (Legal documentation required)

●   Recent burglary, theft, or serious car accident. (Police report required)

●   Jury service which cannot be deferred. (Notice of jury service required)

●   A significant change to your financial circumstances such as being made redundant from employment, gone into administration or filed for bankruptcy (evidence required)  

  1. Geographic Location & Applicable Law

Underhill Academy Ltd is a legally registered company in the United Kingdom. You may purchase and access your content from the following countries: UK, the United States, Canada, Australia, New Zealand, Norway, Switzerland, and the EU countries), however the Terms of Use are governed by the laws of the United Kingdom. Failure to enforce strict performance of the Terms of Use of Use shall not be construed as a waiver of any provision or right. Underhill Academy Ltd may assign its rights and duties under the Terms of Use without notice to any party at any time.  

  1. Trademark and Copyright

Underhill Academy Ltd, and certain other brands, trademarks, and service marks are marks of Underhill Academy Ltd and its affiliates. The Materials on this Site are copyrighted, and any unauthorized use of any Materials on this Site may violate copyright, trademark, and other laws. The content of the books, online Course Materials, including copyright and all other such intellectual property rights contained therein, remain the property of Underhill Academy Ltd. You may not reproduce any part of the online Course Materials without the prior written consent of Underhill Academy Ltd.  

  1. Affiliations & Hyperlinks

Links to external websites are provided solely as a convenience to you. Underhill Academy Ltd has not reviewed all of these external websites and does not control nor is responsible for any of these sites or their content. If you decide to access any of the external websites linked to this Site, you do so entirely at your own risk.  

  1. No Warranty

The Materials provided at this site are provided “as is” without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Underhill Academy Ltd further does not warrant the accuracy and completeness of the Materials at this Site. Underhill Academy Ltd may make changes to the Materials at this Site, or to the services and prices described in them, at any time without notice. The Materials at this Site may be out of date, and Underhill Academy Ltd makes no commitment to update the Materials at this Site. Underhill Academy Ltd also does not guarantee that any customer completing a course will be published by any traditional or small press publishing house, or with a hybrid or other type of publishing platform. Underhill Academy Ltd also does not guarantee that any student customer completing an Underhill Academy Ltd course will subsequently earn a higher mark on any assessments on any classes delivered via traditional education means (from primary school to college to all levels of university study).  

  1. Limitation of Liability

In no event will Underhill Academy Ltd, its suppliers, or other third parties mentioned at this Site be liable for any damages whatsoever arising out of the use, inability to use, or the results of the use of this Site, any websites liked to this Site, or the Materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. If your use of the Materials or information from this Site results in the need for servicing, repair, or correction of equipment or data, you assume all costs thereof.  

  1. Effective Date and Updates

The Terms are effective as of 1st January 2023 and are subject to change without notice by Underhill Academy Ltd at any time. Please check for changes regularly. Your use of this Site after such changes constitutes your agreement to such changes.  

Privacy Policy

Underhill Academy Ltd respects your privacy. We do not collect personally identifiable information about you unless you voluntarily provide it, such as when you provide email contact information to subscribe to the Underhill Academy Ltd email list newsletter, send feedback to Underhill Academy Ltd, register for one of Underhill Academy Ltd’s courses, or respond to a survey.  

If you voluntarily provide your email address or other contact information, we might also use it to inform you of changes to Underhill Academy Ltd to survey you about your use or opinion of Underhill Academy Ltd or to ask for your support. You can unsubscribe at any time via a link at the bottom of emails from us. At your request, we will also remove your contact information from our files entirely.  

We do not make your contact information or any other personally identifiable information available to anyone outside Underhill Academy Ltd or its service providers (who use the information only for authorized Underhill Academy Ltd purposes) unless we are legally required to do so.  

In addition to the above, we collect certain anonymous (non-personally identifiable) information to help us improve the Underhill Academy Ltd Sites and to evaluate the access and use of Underhill Academy Ltd materials and the impact of Underhill Academy Ltd on the worldwide educational community.  

We collect information you provide about your use of and satisfaction with Underhill Academy Ltd, through emails you send us, through the Underhill Academy Ltd feedback forms, and through Underhill Academy Ltd surveys, whether or not you voluntarily include your contact information.  

We may use web analysis tools that are built into the Underhill Academy Ltd Sites to measure and collect anonymous session information.  

We also use “cookies” to improve your Underhill Academy Ltd site experience (see the Cookie Policy below) and to collect anonymous information about how you use Underhill Academy Ltd. However, cookies are not required for Underhill Academy Ltd use. If your browser is configured not to accept cookies, you will still be able to access Underhill Academy Ltd and its content.  

When we report information about Underhill Academy Ltd access, use, and impact, we report aggregate, non-personally identifiable data. Occasionally, we report quoted feedback from users.  

We do not attribute feedback to specific individuals unless we obtain permission to use that person’s name along with the feedback.

For the privacy policy as concerns fonts, payments systems and others, click this link:


Underhill Academy Ltd's video content and web site are hosted on the Tekmatix platform, a company that holds a GDPR certificate. You can read more about Tekmatix's GDPR Compliance and Data Privacy Policy at

Cookie Policy

This cookie policy (“Policy”) describes what cookies are and how and they’re being used by the website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Underhill Academy Ltd. (“Underhill Academy Ltd.”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. You should read this Policy so you can understand the types of cookies we use, the information we collect using cookies and how that information is used. It also describes the choices available to you regarding accepting or declining the use of cookies.

What are cookies?

Cookies are small pieces of data stored in text files that are saved on your computer or other devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”).

Session cookies are temporary cookies that are used during the course of your visit to the Website, and they expire when you close the web browser.

Persistent cookies are used to remember your preferences within our Website and remain on your desktop or mobile device even after you close your browser or restart your computer. They ensure a consistent and efficient experience for you while visiting the Website and Services.

Cookies may be set by the Website (“first-party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the Website (“third party cookies”). These third parties can recognize you when you visit our website and also when you visit certain other websites.

What type of cookies do we use?

- Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our Website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content.

- Functionality cookies

Functionality cookies let us operate the Website and Services in accordance with the choices you make. For example, we will recognize your username and remember how you customized the Website and Services during future visits.

What are your cookie options?

If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. Visit to learn more about how to do this.

Changes and amendments

We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services. This cookie policy was created with the help of

Contacting us

If you have any questions, concerns, or complaints regarding this Policy or the use of cookies, we encourage you to contact us at underhill [dot] sff [dot] academy [at] gmail [dot] com

For more on the cookie policy, click this link:

© Copyright 2023. Underhill Academy Ltd. All rights reserved.